Resident Resources

Enhancing Transparency and Accessibility in Maryland's Toll System: Key Resources for Constituents

Enhancing Transparency and Accessibility in Maryland's Toll System: Key Resources for Constituents MDTA is committed to ensuring transparency and accessibility in Maryland's transportation systems. To this end, we are sharing key documents that provide insights into the operations and financial management of the Maryland Department of Transportation Authority (MDTA), an agency funded by toll revenues and independent of the State's General Fund. These resources, including a detailed overview of the MDTA’s Trust Agreement, are available for download, offering clarity on how toll revenues support our state's infrastructure.

Additionally, for constituents facing issues with E-ZPass® or tolling, we have compiled a helpful "Checklist to Resolve Some Common Issues with Tolling Bills." We also offer the "MDTA Privacy Release Form – Government Official" and a document addressing "Frequently Asked Questions About the MDTA’s Trust Agreement" to assist in navigating the toll system with ease. We encourage all Maryland residents to utilize these resources for informed and effective engagement with our state's toll facilities and services.

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Office of Home Energy Programs

Your Home Energy Partner

OHEP Energy assistance guidelines The Office of Home Energy Programs has increased the income guidelines for two of their four grants. If you need help with your home energy bill, you may consider applying for assistance through the Office of Home Energy Programs (OHEP). OHEP offers four different grants, and you apply for all four of these grants on one application.

You can apply for the Home Energy Assistance Program (HEAP) online, in person, or in writing. The 2023-2024 Regular HEAP benefit opened on November 1, 2023. If you are eligible, you may receive one regular HEAP benefit per program year to help you pay for heating your home. Eligibility and benefits are based on: income, household size, the primary heating source, and the presence of a household member who is under age 6, age 60 or older or permanently disabled. Regular benefits for households that pay directly for heat based on actual usage are paid directly to the vendor that supplies the household’s primary source of heat. For more information, please click on below button.

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Pepco Prepares Energy Grid for Winter Weather and Encourages Customers to Prepare Too

Providing safe, reliable energy service remains top priority as colder weather approaches

Pepco Prepares Energy Grid for Winter Weather and Encourages Customers to Prepare Too WASHINGTON, DC. (November 13, 2023) — As winter approaches, Pepco is readying the local energy grid by performing essential work to help meet increased customer demand and keep homes and businesses warm and bright all season long.

The company is working to harden the system and increase reliability and performing maintenance and inspections ahead of potential severe winter storms. On the electric grid, this work includes inspecting nearly 850 miles of overhead power lines and 200 underground manholes, upgrading equipment, trimming trees, installing new underground equipment, and installing stronger, tree-resistant aerial cable. Pepco also continues to install smart technologies to improve system reliability, such as specialized equipment that can automatically restore service faster or isolate damage.

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Creation and preservation of healthy and inclusive communities, with a focus on increasing access to opportunities for all County residents.

The Prince George's County Department of Housing and Community Development (DHCD) housing resources The Prince George's County Department of Housing and Community Development (DHCD) aims to create and preserve high-quality affordable housing options. Through the development of policies, implementation of practices, and creation of finance tools, the DHCD is dedicated to ensuring equitable and inclusive communities. Its mission is to support the creation and preservation of healthy and inclusive communities, with a focus on increasing access to opportunities for all County residents.

To learn more about their housing resources programs, including the Housing Rehabilitation Assistance Programs, Home Ownership Preservation Program, Pathway to Purchase, First Time Homebuyer Assistance Program, Housing Rehabilitation Assistance Programs, and Maryland Homeowner Assistance Fund, please clink on this website link.

The Department of Housing and Community Development (DHCD) is open to the public by appointment. To schedule an in-person appointment, please contact Kiara Jones at 301-883-6511 or email

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Prince George’s County Homeownership Preservation Program (PG HOPP)

HOPP is a grant program that provides home improvement repairs and renovations

  Prince George’s County Homeownership Preservation Program (PG HOPP) The Homeownership Preservation Program (HOPP) helps homeowners who need critical improvements to their home to keep it safe and/or accessible. The program is financed by DHCD with American Rescue Plan Act (ARPA) funds. Habitat for Humanity-Metro Maryland, a DHCD community partner, administers the program for residents.

HOPP is a grant program that provides home improvement repairs and renovations at no cost to the homeowner. Example of the types of repairs that can be made with the HOPP program include:

     -  Roof, Siding and Gutter Repair/Replacement; Accessible Modifications;
     -   Electrical/Plumbing/HVAC Repairs/Replacement; Insulation and Air Sealing; and more

For more information about HOPP, visit Habitat for Humanity Metro Maryland’s website and find out if you’re income eligible.

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The Alzheimer's Association

The Alzheimer's Association is the leading voluntary health organization in Alzheimer's care, support and research.

The Alzheimer's Association and older couple talking The Alzheimer's Association is a leading nonprofit organization dedicated to supporting individuals and families affected by Alzheimer's disease and other dementias. With a strong commitment to research, advocacy, and support services, the association plays a vital role in the fight against Alzheimer's. By providing resources, education, and assistance, they strive to improve the quality of life for individuals living with Alzheimer's and work towards finding a cure.

For more information or to schedule a program, please don't hesitate to contact Michael W. Watson, the Alzheimer's Association representative, at or by phone at 703.766.9012.

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The Student Loan Debt Relief Tax Credit Program

Maryland Higher Education Commission (MHEC)

Maryland The Student Loan Debt Relief Tax Credit Program The Maryland Student Loan Debt Relief Tax Credit is a tax credit available to individuals with undergraduate or graduate student loan debt. A qualified individual wishing to claim the Maryland Student Loan Debt Relief Tax Credit must submit an annual application to the Maryland Higher Education Commission (MHEC). If the application is approved, the individual will receive a certificate from MHEC showing the tax year and maximum credit amount they may claim. An individual may claim a refundable credit against the State income tax for the tax year up to the amount certified by MHEC.

The credit must be used for the repayment of undergraduate or graduate student loan debt within two years of the close of the tax year for which the credit is claimed. If the individual does not provide documentation to MHEC showing the credit was used for repayment, the credit is subject.

Who, How, and When to Apply: All Maryland taxpayers who maintain Maryland residency for the past tax year may apply by completing the Student Loan Debt Relief Tax Credit application from July 1 through September 15 each year. to recapture.

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Community Ministry of Prince George’s County

Striving to bridge the gap between despair and hope!

Community Ministry of Prince George’s County Community Ministry of Prince George’s County is an interfaith 501 (c) (3) nonprofit organization that is committed to help meet the human service needs of residents of Prince George’s County, to help reduce health disparities, and to help close the educational achievement gap of members of under served communities.

Our vision is to alleviate homelessness, hunger, health disparities, and other circumstances that put families and children at risk of living in poverty.

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Prince George's County resident, age 60 or older, and meet the income eligibility criteria.

MY GROCERIES TO GO HEALTHY FOODFOR SENIORS Receive a monthly grocery box if you are a Montgomery or Prince George's County resident, age 60 or older, and meet the income eligibility criteria. Our Distribution Partner Sites:  Montgomery County: Arcola Towers, Bethany House, Charter House,Holiday Park Senior Center, Randolph Village, The Oaks at Olde Towne,University Gardens, Victory Crossing, Victory Forest, Victory Terrace, Victory Tower, White Oak Senior Center
Prince George’s County: Avondale Park & Manor Apartments, Central Baptist Church of Camp Springs, City of Praise, College ParkHousing Authority Attick Tower, Council House, Operation Earnie's Plate, Salvation Army-Hyattsville, SEED Inc., Trinity Terrace/Cheval Court

Call: 202-644-9825 or 202-967-7713 Email:

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Affordable Connectivity Program

Helping Households Connect!

Affordable Connectivity Program The Affordable Connectivity Program is an FCC benefit program that helps ensure that households can afford the broadband they need for work, school, healthcare and more.

The benefit provides a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price.

The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household.

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Washington Gas Cares Program

Provides Easy Access to Convenient Bill Payment Plans and Energy Assistance Options for Customers in Need

Washington Gas Cares Program As part of an ongoing commitment to help customers experiencing financial challenges in paying their gas bills, Washington Gas has introduced Washington Gas Cares, a program that connects customers with energy assistance plans and a variety of self-service flexible payment options to support them in their time of need.

Because COVID-related moratoriums have ended, utility disconnections are being reinstated. We understand your concern about these changes, and the programs on this website can support you during the transition and beyond. Please register for our online e-bill service to manage your account online or use one of our other convenient payment options.

Washington Gas Cares programs include numerous ways to help you manage your energy bills, from financial assistance and payment arrangements to convenient budgeting and auto-pay options.

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Residential Eviction In Maryland Information For Tenants

Eviction is a complicated process, and the COVID pandemic has made it even more difficult to understand the eviction process, your rights, and your responsibilities. This information is designed to help you, the tenant, understand some basic information about residential evictions in Maryland:

Can I be evicted?
Yes, evictions may take place. The statewide pause on evictions was lifted on July 25, 2020. There are some limitations listed on the reverse side of this flier.

Are the courts holding hearings on new eviction cases?
Yes, Starting April 26, 2021, the Maryland Courts moved to Phase V of the reopening plan. During Phase V, courts will continue holding hearings in eviction cases. Cases which were pending may proceed to a hearing. The court will set hearings on newly filed cases.

What happens in cases that already had a hearing?
Cases where a hearing has already been held and judgment entered in favor of the landlord can proceed to eviction. The landlord may file a Warrant of Restitution. The court will consider Warrants of Restitution on a case by case basis.

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Vaccination Information

Vaccination Locations

While the County Health Department now operates only one standing vaccination clinic in the County, in addition to nine mobile vaccination units, there are a number of vaccination sites available in Prince George’s County that are not operated by the County.

Prince George’s County Health Department

Locations: The Sports & Learning Complex and Mobile Vaccination Units.

Appointments: Individuals who live or work in Prince George’s County should visit to view clinic hours or schedule an appointment directly. Individuals who cannot schedule an appointment online on their own should call 311 and press # for assistance.

Residents can also view a calendar of mobile vaccination clinics here.

Additional Non-County Operated Sites

Please use our County Vaccine Locator to find additional vaccination sites operated by pharmacies, hospitals, and other healthcare partners.

County to Offer Pfizer, Moderna, and Johnson & Johnson Booster Shots

Booster shots of all three COVID-19 vaccines in the United States are available at Health Department clinics and other health care providers regionwide.

Following the FDA’s emergency use authorization and the CDC’s official recommendation, individuals in the following groups who received a Pfizer-BioNTech or Moderna COVID-19 vaccine are eligible for a booster shot at 6 months or more after completing their initial series:

  • 65 years and older
  • Age 18+ who live in long-term care settings
  • Age 18+ who have underlying medical conditions
  • Age 18+ who work or live in high-risk settings

Individuals 18 and older who received the Johnson & Johnson COVID-19 vaccine are eligible for booster shots if they were vaccinated two or more months ago.

The FDA and the CDC now allow for mix and match dosing for booster shots. Eligible individuals who have a preference for a vaccine brand may choose which vaccine brand they receive as a booster dose.

For more information, please visit

Photo for financial assistance to purchase food

Do you need help to afford food right now?

You may be eligible to apply for financial assistance to purchase food for your household through the Supplemental Nutrition Assistance Program (SNAP). Click here to see current income guidelines.

Apply online at
Apply by Phone: Call 1-800-332-6347 Mon-Fri, 8:00 am – 4:30 pm if you need help with an application by phone.
Apply by Mail: No internet access? Call 1-800-332-6347 Mon-Fri, 8:00 am – 4:30 pm to request an application by mail.

Maryland Senior Check Call 1-866-50-Check Flyer